Privacy Policy

This page explains how Power Physio collects, uses, and protects your personal information when you visit our website or contact us. Please read it carefully. If you have questions, you can always reach us at contact@powerphysio.in.

Who We Are

Power Physio is a physiotherapy clinic based in Noida, Uttar Pradesh, India. We operate from two centres:

Centre 1: J-3, Sector-41, Gautam Buddh Nagar, Noida

Centre 2: Ozone Arcade, Hazipur, Sector-104, Noida

Phone: 70113 25292

Email: contact@powerphysio.in

Website: www.powerphysio.in

We are responsible for the information you share with us through this website. This policy applies to all visitors, patients, and anyone who contacts us online.

What Information We Collect

We collect two kinds of information: what you give us directly, and what gets collected automatically when you browse our site.

Information you give us directly:

Your name
Phone number
Email address
Any health details you share when filling out our contact or appointment form
Messages or enquiries you send us

Information collected automatically:

Your IP address
Browser type and device
Pages you visit and how long you spend on them
How you found our website (search engine, social media, etc.)

We do not collect your financial details, such as credit card or bank account information, through this website.

How We Collect It

We collect your information in the following ways:

When you fill out the contact or appointment booking form on our website
When you book a session through our Calendly link
When you call or email us directly
Through cookies and tracking tools (explained below)

Why We Use Your Information

Here is what we use your information for:

To respond to your enquiries
To book and confirm your appointments
To provide physiotherapy treatment and personalised care
To send appointment reminders or follow-up messages (only if you have agreed to receive them)
To improve our website and understand how visitors use it
To comply with Indian law and medical record requirements

We do not use your personal information for cold marketing or unsolicited promotions without your permission.

Your Health Information

Because we are a healthcare clinic, some of the information you share with us — such as your medical history, symptoms, or treatment details — counts as sensitive personal data under Indian law.

We handle this information carefully.

We only collect health details that are relevant to your treatment
We do not share it with third parties unless it is required by law or necessary for your care
Your records are kept confidential and accessed only by the clinical team involved in your treatment

Who We Share Your Information With

We do not sell your personal information to anyone. We do not share it with advertisers.

We may share your information in the following limited cases:

Calendly — our appointment booking tool, which processes your name, email, and time preferences to schedule sessions. Calendly has its own privacy policy.
Google — we use Google Tag Manager and Google Analytics to understand how our website is being used. These tools may collect anonymous browsing data.
Legal requirement — if we are required by law, court order, or a regulatory authority to share your information, we will do so.

That’s it. No other sharing happens.

Cookies and Tracking

Our website uses cookies. A cookie is a small file that gets stored on your device when you visit a website. It helps the site remember certain things about your visit.

We use cookies for:

Understanding how visitors use our website (via Google Analytics)
Keeping the website running properly

You can choose to disable cookies in your browser settings at any time. If you do, some parts of the site might not work as expected.

We use Google Tag Manager (GTM) to manage tracking scripts on our website. This means tools like Google Analytics are loaded through GTM. Google may collect data in accordance with its own privacy policies. You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

Social Media

Our website shows content from Instagram and links to our Facebook and YouTube pages. If you visit or interact with our social media profiles, those platforms have their own privacy policies that govern how your data is used. We do not control that.

We do not collect or store your social media data on our end.

How Long We Keep Your Data

Appointment and contact form data — We keep this for as long as needed to fulfil the purpose it was collected for, or as required by law.
Patient treatment records — We keep these for a minimum of 7 years, as is standard practice for medical records in India.
Website analytics data — This is kept in anonymised form and managed by Google Analytics. We do not retain personally identifiable analytics data.

When data is no longer needed, we delete or anonymise it.

How We Protect Your Information

We take reasonable steps to keep your information safe. This includes:

Secure email and communication practices
Restricted access to patient records
Using trusted third-party tools that follow their own security standards

That said, no system is 100% secure. If you ever feel your information has been compromised, please contact us immediately at contact@powerphysio.in.

Your Rights

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable Indian laws, you have the right to:

Know what personal information we hold about you
Correct or update inaccurate information
Withdraw your consent for us to use your information (where applicable)
Request that we stop using your information for non-clinical purposes

To exercise any of these rights, email us at contact@powerphysio.in. We will respond within a reasonable time.

Third-Party Websites

Our website may contain links to external sites, such as social media platforms or Google Maps. Once you leave our site, this policy no longer applies. We are not responsible for the privacy practices of other websites.

Children

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If a child’s parent or guardian contacts us for treatment-related purposes, the information shared is handled with the same care as all patient data.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We recommend checking this page occasionally, especially if you are a regular patient.

We will not make major changes to how we use your data without informing you in advance.